Frequently Asked Questions
1. Do I have to be on site during fence construction?
Feel free to follow your normal daily routine during the installation of your fence. The
majority of the fences we build are done with no one at the job site. Our crews are trustworthy and are proficient, professional fence builders. We prohibit them from deviating from their written instructions unless authorized to do so by a representative of the company. All of your communication should go back through the estimator if you do have any questions or concerns.
2. What is the scheduling process?
Your fencing project will be placed on our scheduling board in chronological order upon receipt of your initial deposit and availability of materials. Estimated start to finish time for each fence varies; these factors include weather, type of fence, customization, etc. Fence work begins roughly 2 weeks after the deposit is received. When we initially come out to your property, we will tear down the existing fence (if applicable) and set the posts. The cement will take 3-4 days to harden enough for us to work the panels onto the posts, and we will come out a second time to complete your fence. Expect your property to be open during this setting time and plan accordingly.
3. Does lumber have normal and expected features?
There are three main natural characteristics of wood you may notice:
Checking: This is a small crack that can occur in the boards, rails, or posts, and is not be be considered defective.
Shrinking: All wood can be expected to shrink. Most common fence boards may shrink 1/4 inch each. Shrinking is not a defect.
Warpage: This is a natural process of wood. It is impossible to tell which piece of lumber may warp. Warpage is not a defect.
4. Does Wasatch Front Fence find property pins and put the fence on the property line?
This is the most common question we are asked. We do not locate property pins. We will install your new fence where the old fence was located, unless specifically instructed by you to move the fence to a different location. If you are concerned about the property pins, you will need to have a survey done.
5. Does Wasatch Front Fence locate the underground utilities or do I do that?
You are responsible for informing us about private utilities. If you have any of these lines, please let us know ahead of your fence installation. We will inform the public utilities and have your private lines marked, and we will locate all public underground utilities.
6. Does Wasatch Front Fence notify the neighbors that the fence is being replace and when?
You should communicate with your neighbors. Our communications will be directly with you, our customer.
7. Does the crew trim the bushes or tree limbs that crowd the fence line?
You are asked to trim the bushes and tree limbs so that we can build your fence without obstructions. Our crews are experts at fences, not landscaping; we trim using the whack and hack method. We need about 3 feet of access to the fence area and a clear line to install your fence.
8. How can I find out how much a new fence will cost?
We will be happy to visit your business or property to determine an estimated price for your fence project. We can tell you the cost including labor, supplies and taxes. We provide pricing by the job, not the foot.
9. How can I tell if my fence posts need to be replaced?
Wooden posts that appear strong and sturdy above ground may be rotten and need to be replaced. We can send an expert estimator out to determine this for you. Wooden fences usually last 15-20 years.
10. Is it normal to have various shades of color in the boards?
Yes, lumber is a natural product that varies in growing conditions and vigor. These natural conditions produce various shades or colors you will see in the wood and are not defects.
11. Will the fence be touching the ground?
You will notice that most fence are installed to average about 1 inch above grade. This is to allow natural water drainage and to hold the fence off the ground. The Wasatch Front area is not flat, and many times the fence (especially noticeable with baseboards) touches the ground in places and is considerably off the ground in other places. This is normal for the yards in our area.
12. What kind of lumber is best for wooden fences?
At Wasatch Front Fence we recommend cedar for wooden fences. Other wood tends to warp and twist with the heat and cold weather variations along the Wasatch Front, while cedar weathers to a beautiful, natural shade and retains its original shape and strength.